Shipping policy

Shipping Policy
Aug. 2024

At dukeandhers, we strive to ensure your orders are delivered promptly and efficiently. Below is an overview of our shipping practices:

1. Shipping Methods and Carriers

We partner with reputable carriers, including:

  • UPS: Offers various services such as Ground, 2nd Day Air, and Next Day Air.
  • USPS: Provides options like Priority Mail and First-Class Mail.
  • FedEx: Features services including Ground, Express Saver, and Standard Overnight.

2. Processing Time

  • Order Processing: Orders are processed within 1 business days after payment confirmation.
  • Processing Cut-off Time: Orders placed after 4pm will be processed the next business day.

3. Shipping Rates

Shipping costs are influenced by the destination, package size, weight, and selected shipping method. To provide accurate shipping rates, we recommend using the following carrier calculators:

4. Estimated Delivery Times

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Typically delivered within 2-4 business days.
  • Overnight Shipping: Delivered the next business day.

Please note: Delivery times are estimates and may vary based on carrier operations and external factors.

5. Order Tracking

Once your order is shipped, a confirmation email with tracking information will be sent to you. You can monitor your shipment through the carrier's website using the provided tracking number.

6. International Shipping

Currently, we do offer international shipping. For international orders, please refer to our International Orders Policy or contact our customer service for more information.

7. Shipping Restrictions

We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted locations. If your shipping address falls under these categories, please provide an alternative address.

8. Delays and Issues

While we strive for timely deliveries, unforeseen circumstances such as weather conditions, carrier delays, or customs processing may affect delivery times. We appreciate your understanding in such cases.

9. Contact Us

For any questions or concerns regarding shipping, please contact our customer service team:

  • Email: dukeandhers.co@gmail.com

Note: Shipping policies are subject to change. Please review this page periodically for updates.