Refund policy

Return Policy
Effective Date: Aug 23, 2024

At dukeandhers, customer satisfaction is our priority. While we do not accept returns, we are happy to offer exchanges under the following conditions:

1. No Returns Policy

We do not accept returns for any items purchased, including those due to sizing, preference, or other reasons. All sales are final.

2. Exchange Policy

If you would like to exchange an item, please review the guidelines below:

  • Eligibility for Exchange: Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
  • Exchange Timeframe: Exchanges must be initiated within 14 days of receiving your order.
  • Eligible Items: Only regularly priced items are eligible for exchange. Sale items or items marked as "Final Sale" cannot be exchanged.

3. Exchange Process

  1. Request an Exchange: Contact our customer service team at [Insert Email Address or Phone Number] with your order number and details of the item you wish to exchange.
  2. Approval: Once your exchange request is approved, we will provide instructions for sending back the item.
  3. Shipping Costs: Customers are responsible for shipping costs associated with sending the original item back to us. If the exchange is due to a mistake on our end (e.g., wrong item shipped), we will cover shipping costs.
  4. Processing Time: Once we receive and inspect the item, we will process your exchange within [Insert Number] business days.

4. Items Not Eligible for Exchange

  • Items with visible wear, stains, or damage.
  • Items missing original tags or packaging.
  • Sale items or items marked as "Final Sale."

5. Contact Us

If you have questions about our exchange policy or need assistance, please contact us:

  • Email: dukeandhers.co@gmail.com

We appreciate your understanding and thank you for choosing dukeandhers for your wardrobe needs!